We currently ship within the USA, Canada, UK, and many other parts of the globe!

Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

Yes! All of our merchandise is 100% authentic and 100% licensed! Depending on the product, it may ship from one of our distributors from either the USA or Japan!

If you need to cancel your order please send us an email right away at gloomybear@octas.jp.
Please note our team may not be available after 7PM CST, and requests to change your order may not be received until the following business day.

Please note we cannot honor certain order cancellation requests if they are received more than 10 hours after the initial order is made.

In addition to the above, most apparel goods cannot be changed or cancelled after 1 hour of being placed, so please bare this in mind when contacting us in addition to the above note about our availability for adjusting orders! 

We are sorry to hear of this issue!

Unfortunately, the Gloomy Team is not able to provide any further assistance after a package leaves our fulfillment centers. We strongly recommend checking with your household, neighbor, or Apartment Leasing office if your package is marked delivered but nowhere to be found.

In addition, please be sure to check the shipping address you provided at checkout.

If you suspect your package was a subject of theft, we recommend filing a police report and notifying your post office. You can request a GPS scan location report for your package from your local post office, where they can help confirm whether or not your package was safely delivered to the correct location.

For future orders:
Please contact us if you would like us to add Signature Confirmation to your future order, and we will be happy to do so for a small fee. We cannot add it after a package is shipped or mid-transit, and it will need to be added prior to your order being fulfilled.

Sorry, but we cannot provide refunds or reshipment of packages marked delivered. Thank you for your understanding.

If your tracking shows that your package was returned to us, we will contact you once it arrives back in our hands. Please be sure to look out for an email from us (sometimes it goes to your spam folder!).

For any package returned due to our own mistake (such as failure to adjust addresses upon request etc), we will ship the package back to you on our behalf.

However, for all other returned packages (incorrect information provided at checkout etc), we will need to collect shipping fees to send it back out to you, as the postage for the initial shipment was used and cannot be re-applied.

We have offices in both Japan and the USA. Depending on the products ordered, you items may ship from multiple locations. This is completely normal and not something to be concerned over!

We strongly recommend washing by hand and hang drying to best retain the original quality of the print and fabric. Be sure to fold the garments inside out prior to washing, and washing with cold water and drying on low heat!

Most apparel comes with care instructions. Please be sure to follow the care instructions closely.

Please be sure to read any pre-order listing closely for important information in regards to arrival/shipping!

As nearly all of our pre order items are imported, we are at the mercy of waiting for shipping couriers to deliver the merchandise to our distribution locations. We kindly ask for your patience if you are to place an order for one of these items! We assure you though, we will process your order as quickly as we can once the merchandise arrives!

Pre-orders are locked in once placed and cannot be cancelled. Please be sure to read the listing information prior to placing your order!

Most of our items ship direct from Japan. Due to the speed of international mail, please allow at least 4-5 weeks for delivery.

For Print on Demand merch:
Typically distribution happens to the facility closest to your location. Please give between 2-5 weeks for your items to arrive (usually it's less than that)!

For Plush:
Depending on the item, some plush will ship from within the USA and others from our warehouse in Japan! Approximately 1-5 weeks!

Imported/In Stock Merchandise:
Items arrive within the USA typically within 1-2 weeks!

*NOTE ABOUT USPS*

Please be patient with the postal service! If your tracking shows no movement or update in 12 business days, please feel free to reach out to us and we will look into the matter!

No Problem! Just send us an email at gloomybear@octas.jp with your name, order number, and your correct shipping address within 24 hours of ordering and we can fix it.

*Note: Select items may process for shipping overnight, so it's important that you provide the correct address before placing your order. We cannot guarantee 100% that an address request will go through on select items.

Due to the nature of our items and their limited availability, items are sold as is and we are unable to offer refunds or exchanges unless the order is incorrect due to our error.

All sales here are final. Thanks for your understanding!

If you are missing an item or have received an incorrect item with your order, please contact us including the following information:

Order number

Wrong item received

Missing item

 If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us at gloomybear@octas.jp and make sure to include the following information:

Order number

Defective item

Description of the defect(s)

Picture of the defect(s)

Email us direct at gloomybear@octas.jp! Thanks!